Frequently asked questions.

Therapy reaches the cognitive layer — what happened, why, and how it shaped you. Tuun is built for the autonomic one — what your body does with that load when it can't discharge it. They pair well; Tuun is not a replacement for therapy.

Meditation apps assume you can sit still. Tuun is designed for the moments you can't — when the freeze is on, when you've closed the laptop, when nothing else feels accessible. Five to seven minutes, somatic-first, then one tiny behavioral move.

Productivity systems assume you can start. The whole point of functional freeze is that you can't. Tuun is built for that moment — not for the version of you who already has it together.

Yes — and that's part of the point. Functional freeze hides behind looking fine. Most members find Tuun specifically because the depression frame doesn't fit what they're actually living.

Most members notice the masking gap softening within the first two weeks — the small daily ones add up faster than the dramatic interventions you've already tried. Behavioral activation typically lags the somatic shift by about three weeks.

One 60-second somatic interrupt. One tiny behavioral move. Five to seven minutes total. That's it. The structure is the product; the daily decision is what we take off your plate.

Three plans. $13/month billed annually ($156/year), $19/month billed monthly, or $249 lifetime — one payment, access for as long as Tuun runs. Full details on the Subscription page.

Yes. Monthly cancels at the end of the cycle. Annual is refund-protected for seven days. EU/UK consumers have a 14-day right of withdrawal. Cancel inside the app, by email, or via the App Store / Google Play if you bought through them — no streak guilt, no surprise renewals, no friction loops. Full cancellation steps here.

Lifetime is refundable within seven days if you haven't made substantial use of it. Monthly and annual plans are non-refundable for past billing periods, but you keep access through the period you've already paid for. We issue discretionary refunds for duplicate charges, billing errors, and edge cases — just email hello@usetuun.com.

Tuun is mobile-first, designed for daily use on your phone. Both iOS and Android are supported. You can also access your daily card on the web at app.usetuun.com.

Sign in at app.usetuun.com, open account settings, and select Delete account. Reflections and quiz answers are removed from active systems immediately; backups expire on standard rotation. You can also email hello@usetuun.com from your account email and we'll handle it manually.

Quiz answers are encrypted at rest, never sold, and only used to match your daily-card sequence. Free-text reflections are private to your account. Full details in the privacy policy.

No. We do not use your reflections, quiz answers, or any account data to train third-party AI models. We use AI internally to help match content sequences and to assist support; that processing is governed by the same protections in the privacy policy.

Tuun is designed to be gentle, slow, and titrated — the daily moves are small on purpose. That said, Tuun is a wellbeing product, not a clinical tool, and it is not a substitute for trauma-specialized care. If you are in active treatment for trauma, mention Tuun to your clinician and follow their guidance. See the full wellness disclaimer.

We design with screen readers, keyboard navigation, and reduced-motion preferences in mind, and the daily-card format is short by design. If something isn't working for you, email hello@usetuun.com and we'll prioritize the fix.

Gifting isn't self-serve yet. If you want to give a year or a lifetime to someone, email hello@usetuun.com and we'll set it up manually.

Yes — we work with a small number of clinicians, somatic practitioners, and coaches who recommend Tuun to clients. Email hello@usetuun.com with "Practitioner inquiry" in the subject line.

Tuun is not a crisis service. If you are in crisis or believe you may be a danger to yourself or others, please contact 988 (US/Canada), Samaritans 116 123 (UK & IE), Lifeline 13 11 14 (AU), or your local emergency services.